Bathing and brushing appear at first glance to be the easiest of tasks. They're not. In fact, the groomer's ability to satisfy customers is controlled to a significant degree by the knowledge and skill applied in these early steps in the process. Sue and Jay begin with instructions in ear cleaning, nail trimming and pad trimming. They then move on to bathing techniques. [Want to know how to remove most undercoat in the bath rather than have it flying around your shop?] Blow drying techniques are covered in detail -- from completing undercoat removal to dematting, using force dryers and straightening the Poodle's coat using force and stand dryers. You'll find this DVD a great tool to train new bather/brushers.